1. Who we are
The e-shop and made-to-order production at printzona.cz are operated by Merdeka spol. s r.o., Company ID 24213390, VAT ID CZ24213390, with its registered office at Zemědělská 1577/12, 160 00 Prague 6, entered in the Commercial Register held by the Municipal Court in Prague, Section C, File 189228 (referred to below as “PrintZona” or “we”). We are registered for VAT. Contact: hello@printzona.cz, +420 608 333 979. Our workshop, where we make the orders, is at the same address as our registered office. There is no in-person collection.
These terms apply to sales of goods in the e-shop, garment printing, merchandise production and related design services. Printed goods are made to order to the customer's specifications; the e-shop also sells garments without print.
2. Formation of the contract
a) Orders placed through the e-shop. You can order products from the online editor, the Shop page and the club pages by adding them to your cart and completing your order at checkout. By submitting your order using the “Order with obligation to pay” button, you make a binding offer to enter into a contract; the contract is formed once we confirm your order by email. Before submitting your order, you will see a full summary (items, prices including VAT, shipping and the total price) and can amend any details as you wish. The contract is concluded in Czech; we will send you written confirmation of the contract by email and keep a record of your order.
b) Custom quote requests. A quote request (submitted through our web form, by email or by phone) is non-binding. Based on it, we will send you a quote with the price, delivery date and specification, usually within 24 hours on working days. The contract is formed once you confirm the quote, either by email or by approving the proof. Until then, you are under no obligation.
3. Design approval and proofing
- For e-shop orders, the binding basis for production is the design as you created it in the editor (artwork, dimensions, placement and garment colour). Our designer checks it before production begins; if everything is in order, we send the order straight to production. If we identify a technical problem (low resolution, artwork outside the print area, illegible detail), we will contact you to resolve it, and production is put on hold until then.
- For orders placed via a quote request, you will receive a digital proof from us before production (a preview of the artwork on the product showing dimensions and placement), and we will not begin production until you have approved it.
- Once approved, the design or proof is binding: the content, dimensions and placement of the artwork shown in it are not treated as a defect once the goods have been produced. Changes are possible only before production starts and may affect both the price and the delivery date.
4. Print files and copyright
- You are responsible for the technical quality of the print files you supply; our recommended specifications are set out in our guide How to prepare your print files. We will flag any unsuitable files and offer to correct them for you.
- AI image enhancement costs 49 CZK including VAT per item and per artwork. Before printing, our designer enlarges and sharpens the image using artificial intelligence. The result depends on the file you supply; the fee covers the designer's work and applies even if we keep the original image.
- By submitting your files, you confirm that you have the right to use the artwork (including copyright, trade marks and personality rights). You are responsible for the legal compliance of the artwork and agree to indemnify us against any claims made by third parties.
- We reserve the right to refuse to produce artwork that is unlawful, hateful, or that infringes the rights of third parties.
5. Prices and payment
a) E-shop. Prices shown are inclusive of VAT and include printing to the extent selected in the editor. You can pay by card online (payments are processed by ComGate Payments, a.s.) or by bank transfer; payment details, including a QR code, are sent to you immediately after ordering and by email. Shipping within the Czech Republic: Packeta (Zásilkovna) to a pickup point or Z-BOX 95 CZK, courier delivery to your address via Packeta 129 CZK, shipping is free on orders from 1,500 CZK. Shipping to Slovakia: Packeta (Zásilkovna) to a pickup point or Z-BOX 109 CZK, courier delivery to your address via Packeta 169 CZK, shipping is free on orders from 1,500 CZK. Shipping prices are in Czech koruna and include VAT. Current shipping prices are shown at checkout before you complete your order. We begin production once payment has been received and the design has been checked by our designer. If you do not pay for your order within 21 days, we may cancel it; before that, we will send you a payment reminder by email.
b) Custom orders from a quote request. The price is always stated in the quote. For business customers we quote prices exclusive of VAT, with VAT shown separately; for consumers, prices are inclusive of VAT. For larger or first-time orders, we may require a deposit. We bill the deposit with a proforma invoice for the agreed percentage of the price (a proforma invoice is not a tax document); once the deposit has been received, we send you a tax document for the payment received. After delivery we issue a final invoice from which the deposit received is deducted, and the balance is payable according to it. Ownership of the goods produced remains with us until paid in full.
6. Delivery date and delivery
- E-shop orders are produced within 3 to 5 working days of receipt of payment and the check of your design by our designer; the delivery time of the chosen carrier is additional. If you need your order by a specific date, please state it in the order note.
- For custom orders from a quote request, the delivery date is set out in the quote and runs from approval of the proof (and payment of any deposit, where applicable).
- We will send the order by carrier anywhere within the EU; the delivery method and cost are stated in the quote.
- For business customers, risk passes on handover to the first carrier; for consumers, risk passes on receipt of the goods.
7. Complaints
- Please report any visible defects or incorrect quantities as soon as possible; business customers must do so within 5 working days of receipt. This does not affect consumers' statutory rights in relation to defective goods.
- A minor colour difference between the on-screen preview and the finished print, caused by the printing technology and materials used, is not a defect, nor is any feature expressly approved in the proof.
- We resolve valid complaints primarily by remaking the defective items, or, where appropriate, by a discount or a refund. Complaints can be sent to hello@printzona.cz (please attach photographs and your order number); we aim to resolve complaints within 30 days. The full procedure, time limits, and what does and does not count as a defect, are set out in our Complaints Policy.
8. Cancellation and the right of withdrawal
- Printed and custom-made goods. As goods printed to your design or instructions (a design from the editor, your own name or number, an order from a quote request) are made-to-order goods, manufactured to the customer's specifications, consumers do not have the right of withdrawal for them within the usual 14-day period, under Section 1837(d) of the Czech Civil Code. This does not affect your statutory rights in relation to defective goods.
- You may cancel an order for printed goods or an order from a quote request at any time before production starts, and an order for goods without print at any time before it is dispatched. We will only charge you for costs we have demonstrably incurred (such as design work or textiles already ordered). We do not charge any such costs when you withdraw from the contract under point 3, even before the goods are dispatched.
- Goods without print. Garments bought in the e-shop without print (the “Buy without print” button, marked as without print in the cart and in the order confirmation) are not made to order. A consumer may withdraw from the contract for them without giving any reason within 14 days of receiving the goods, or before receiving them. If an order contains both printed goods and goods without print, this right applies only to the goods without print.
- How to withdraw. Send us a clear statement that you are withdrawing from the contract by email to hello@printzona.cz or by post to Merdeka spol. s r.o., Zemědělská 1577/12, 160 00 Prague 6. If possible, include your order number so that we can find your order quickly (your withdrawal is valid without it too). You may use the model withdrawal form at the end of these terms, but you do not have to. The deadline is met if you send your statement before it expires.
- Returning the goods. Send the goods to Merdeka spol. s r.o., Zemědělská 1577/12, 160 00 Prague 6, no later than 14 days after you withdraw. The consumer bears the cost of returning the goods.
- Refund. Within 14 days of your withdrawal, we will refund the price of the returned goods and the cost of delivering them, the latter up to the cost of the cheapest delivery option we offer. We refund using the same payment method you used, unless we agree otherwise; you will not incur any further costs as a result. We will not refund you before we receive the goods or you prove that you have sent them.
- You are liable for any reduction in the value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning (for example, wearing or washing them).
- The right of withdrawal under points 3 to 7 applies to consumers, not to business customers buying in the course of their business.
9. Dispute resolution
These terms are governed by the laws of the Czech Republic. Compliance with consumer protection obligations is supervised by the Czech Trade Inspection Authority. Consumers may use out-of-court dispute resolution through the Czech Trade Inspection Authority, Gorazdova 1969/24, 120 00 Prague 2 (adr.coi.cz).
10. Final provisions
Our processing of personal data is described in our Privacy policy. We may update these terms from time to time; the version in force on the day your order or quote is sent applies to your job.
Annex: Model withdrawal form
Notice of withdrawal from the contract
(complete and return this form only if you wish to withdraw from the contract for goods without print under Article 8, point 3)
- To: Merdeka spol. s r.o., Zemědělská 1577/12, 160 00 Prague 6, email: hello@printzona.cz
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …………
- Order number (optional): …………
- Ordered on (*)/received on (*): …………
- Name of consumer(s): …………
- Address of consumer(s): …………
- Signature of consumer(s) (only if this form is sent on paper): …………
- Date: …………
(*) Delete as appropriate.